Careers

Location:  Saginaw, MI

Emil Rummel Agency, Inc. is seeking a full-time Receptionist and Processor to join our team in our Saginaw office.  This position is responsible for making a positive and professional impression on people who call and or visit our agency, focusing on friendly, efficient, and prompt communication.

Essential Duties and Responsibilities:

• Answer and direct incoming calls in a friendly and cheerful manner; speak clearly and use proper telephone techniques.
• Record and forward accurate messages including the name of the caller, phone number & other pertinent information.  Use Voice Mail as appropriate.
• Maintain standards for telephone activity including answering calls no later than the third ring, keep up with who is holding, and don’t leave them on hold for over a minute unless you can obtain their approval for doing so.
• Give a pleasant and friendly greeting to all visitors at the agency.
• Maintain internal employee tracking for in/out of office.
• Accept client payments, prepare receipts, enter payments on websites, and log appropriately.
• Balance cash box and prepare bank deposits on a scheduled basis.
• Coordinate and prepare documents for property inspections.
• Maintain working knowledge of computer systems and company websites needed to perform duties.
• Secure transaction reports from company websites and process all information in the agency computer system.
• Review renewal policies for specific criteria as outlined by management.  Determine premium changes and document renewal policy in the agency computer system as outlined in Procedures Manual.
• Review policy endorsement declaration pages for accuracy, document premium changes in the agency management system.  Refer corrections back to the Account Manager for processing.
• Maintain neat professional appearance of office area visible to clients.
• Assume other duties or projects as required and assigned.

Experience and Qualifications:

• Associates degree or equivalent experience.
• Michigan Property and Casualty license preferred.
• Experience working in an Independent Agency with multiple carriers is a plus.
• Must be detail-oriented, organized, self-motivated, and have a high level of customer service skills.

Please send resume and cover letter to hr@rummelinsurance.com

Location:  Saginaw, MI

Emil Rummel Agency, Inc. is continually growing! We are seeking a full-time Personal Lines Account Manager to join our team in Saginaw office. This position is responsible for making a positive and professional impression on people who call and/or visit our agency – we take pride in building, nurturing, and retaining client relationships. Account Managers provide comprehensive service to our Personal Lines clients by obtaining, maintaining, expanding and servicing accounts.

Essential Duties and Responsibilities:

• Receive incoming inquiries from clients via phone calls, email or fax.
• Process information as outlined in PL Procedures Manual meeting insurance company requirements, agency coverage standards and proper documentation in agency computer system.
• Obtain updated contact information on every contact including address, phone numbers and email addresses. Document updated information in agency computer system and other systems as needed.
• Review coverage and premiums, endorse, re-quote, up sell and account round existing renewal policies.
• Provide information to banks, mortgagees and car dealers as requested by insureds.
• Process and issue new policies for insureds. May include gathering information on appropriate forms, preparing quotes, obtaining signed applications, collecting down payments and transmitting new policy information to insurance companies.
• Receive claim information from insureds and advise of coverage availability and future policy implications of claim submission. Assist policy holders in resolution of claim if issues arise in settlement.
• Process policy cancellations as requested by insured following PL Manual procedures. Determine reason for cancellation and document in computer as outlined in PL workflow.
• Communicate underwriting requirements for continued insurance as outlined by insurance companies. Work with insureds to resolve underwriting issues and continue coverage with the best possible policy protections.
• Obtain referral prospects from existing clients. Refer to appropriate staff members for contact.
• Obtain and maintain a valid Michigan agent’s license and CISR designation.

Experience and Qualifications:

• Appropriate State license(s) preferred.
• 2+ year insurance experience, personal lines experience preferred.
• Two-year associate college degree or related experience at an agency or carrier.
• Excellent time management, organizational, verbal, and written communication skills.
• High degree of self-motivation and self-direction.

Please send resume and cover letter to hr@rummelinsurance.com