Why Emil Rummel Agency?

We are not your typical insurance agency. At the Emil Rummel Agency, we strive to exhibit a “family-like” culture and environment. We are growth-minded and are focused on building strong relationships. We go above-and-beyond for our clients, and for each other as a team. We expect a lot, but in return, we give you the tools to succeed professionally and live a great life! The Emil Rummel Agency is a family-owned company that has survived and thrived for three generations and is poised for growth.

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The Core Elements Of Our Agency That Set Us Apart:

  • We’ve got your back:  Our Employees are truly a family. We celebrate your successes, encourage you to learn from your mistakes, and are with you through the tough times.
  • We are invested in you:  We offer competitive professional growth opportunities. Interested in learning something new? We’re listening!
  • We are expert navigators:  We take the time to educate our clients to empower them to make the best decision to protect their financial futures.
  • We have a great product:  We don’t look at insurance as a commodity. We take the time to get to know our clients and develop the best possible plan for their financial future tailored to them.
  • We care about your wellness:  We offer an alternative work schedule to provide a healthy work-life balance, and we include a wellness program that gives you some added health benefits at no additional cost to you.

If investing in relationships and working in a fun team environment sounds good, you might just be a great fit for the Rummel family. We would love to hear from you!

“What advice would you give to a job seeker who’s thinking about applying for a job with us? Show how you add value to the agency, stand out from the crowd, stay positive!”

Joan D.

“What is the culture like at Rummel Insurance? We take our jobs seriously but we know when and how to have fun. Management is always looking for ways to challenge us in a fun and rewarding manner. There’s room for growth here…the more you challenge yourself and grow, the better the reward….they see it AND appreciate it!”

Tammy M.
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“What do you enjoy most about working at Rummel? Rummel is about people. The people who serve and the people who need service. Not just in the delivery of the firms business but about the people at large who need help. Donating to charities and community needs is a priority as well. Just check out the face book page. They pay it forward and I tell people about it too!”

Mark D.
Employee Benefits

At Emil Rummel Agency, we recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

  • 401K Plan
  • Wellness Program
  • Medical
  • Dental
  • Vision
  • Additional Ancillary Benefits
  • Flex Spending Account
  • Short & Long Term Disability
  • Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Alternative Work Schedules
  • Professional Development
Current Job Openings

Agency Receptionists and Processor - Caro, MI Office

DATE: October 2022
REPORTS TO: Assistant Director of Personal Lines
FLSA CLASSIFICATION: Full-time/Non-Exempt
DEPARTMENT: Personal Lines

SUMMARY

Responsible for making a positive and professional impression on people who call or visit our agency, focusing on friendly, efficient and prompt communication. Determine client needs and refer to appropriate staff member for assistance. Review all policies, endorsements and cancellations issued by insurance companies assuring accuracy in coverages and documentation in agency computer system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receptionist

  • Answer and direct incoming calls in a friendly and cheerful manner, speak clearly and use correct English and proper telephone techniques.
  • Record and forward accurate messages including name of caller, phone number & other pertinent information. Use Voice Mail when appropriate.
  • Maintain standards for telephone activity including answering call no later than the third ring, keep up with who is holding, warm transfer calls, announce account name/person online properly to team member, don’t leave them on hold for over a minute unless you can obtain their approval for doing so, adapt as departmental needs change.
  • Conduct a professional, friendly, and courteous attitude towards visitors and co-workers.
  • Properly direct client’s regarding payments, prepare receipts, enter payments on websites and log appropriately.
  • Have a high-level understanding of Direct Bill & Agency Bill.
  • Maintain internal employee tracking for in/out of office.
  • Balance branch cash box and prepare bank deposits on a scheduled basis.
  • Sort incoming agency mail and scan and/or deliver promptly.
  • Maintain agency incoming Fax Inbox – check often and distribute promptly.
  • Coordinate and prepare documents for property inspections.
  • Work with other agency receptionists to assure proper coverage during breaks, lunches, and PTO.
  • Order/Specify need to proper channel re: office supplies, paper products, stationary.
  • Maintain neat professional appearance of office area visible to clients.
  • Assume other duties or projects as required and assigned.

Personal Lines Technician

  • Maintain working knowledge of computer systems and websites needed to perform duties.
  • Secure transaction reports from company websites and process all information in agency computer system.

Review non-downloading renewal policies for specific criteria as outlined by management. Determine premium changes and document renewal policy in agency computer system as outlined in Procedures Manual.

Review policy endorsement dec pages for accuracy, document premium changes in agency computer system. Refer corrections back to Account Managers for processing

  • Review company cancellations issued and determine reason for cancellation. Document transaction in agency computer system as outlined in Procedures Manual.
  • Review new policies, comparing policy issued to coverages quoted and/or indicated on signed application. Document new policies in agency computer system and generate appropriate letters and next steps in new business workflow.
  • Enter claim payment information in agency computer system for non-downloading carriers.
  • Assume other duties or projects as required and assigned.

COMPETENCIES

  • Customer/Client Focus
  • Flexibility / Adaptability
  • Communication Proficiency
  • Proactive / Takes Initiative
  • Collaboration Skills
  • Technical Capacity

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers/agency management system, multi-line phones, copiers, filing cabinets/sorting trays, and fax inboxes.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

POSITON TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm.
Consistent attendance is required at the workplace to perform essential functions of the job.

EDUCATION AND EXPERIENCE

  • Associates degree or equivalent experience

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Online

We are passionate about serving our clients, developing our professionals and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.

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