Careers

There are 2 positions available for a Personal Lines Account Manager. One in the Frankenmuth office and one in the Caro office.

JOB TITLE: Personal Lines Account Manager

SUMMARY: We are seeking a motivated and positive customer-focused Personal Lines Account Manager to join our independent insurance agency. In this role, you will deliver exceptional service to our clients and prospects through phone, email, text, or in-person interactions. You will manage home, auto, and umbrella policies, providing consultative support while expanding and servicing existing coverage. Proficiency with agency technologies and workflows is required, as well as the ability to work collaboratively with clients, colleagues, and insurance partners. This position offers opportunities to take on leadership roles and build relationships that can lead to referral business.

KEY RESPONSIBILITIES:

• Respond to inquiries from clients via phone, email, text, or fax, following established procedures and meeting insurance company and agency standards.
• Engage clients in policy reviews, address endorsements, re-quotes, upselling, and coverage adjustments as needed.
• Ensure all client information is current, documenting updates in the agency management system.
• Complete workflows using the agency management system, manage workload efficiently, and maintain proper documentation.
• Actively seek referral prospects from clients and enter them into the agency system.
• Process and issue new policies, including gathering information, preparing quotes, obtaining signed applications, collecting down payments, and transmitting policy information to insurance carriers.
• Provide assistance to insureds by offering information to banks, mortgage companies, and car dealers.
• Receive and advise insureds on claim submissions, including coverage availability and potential policy implications.
• Process policy cancellations per client requests, following procedural guidelines and documenting accordingly.
• Collaborate with underwriters and clients to resolve any underwriting issues.
• Maintain up-to-date knowledge of insurance company systems, underwriting guidelines, and eligibility requirements.
• Participate actively in scheduled staff meetings and contribute to discussions on assigned topics.
• Track and work toward achieving applicable incentive goals.
• Escalate issues with coworkers, carriers, systems, or workflows to the Personal Lines Manager as needed.
• Maintain consistent attendance and follow approved procedures for scheduling changes or PTO requests.
• Obtain and maintain a valid Michigan agent’s license and CISR designation within schedule requirements.
• Engage in professional development through seminars and training.
• Uphold the agency’s core values of honesty, integrity, professionalism, and commitment to relationship-building and personal growth.
• Perform other duties as assigned.

REQUIRED SKILLS AND COMPETENCIES:

• Strong knowledge of personal lines insurance
• Excellent time management and organizational skills
• Analytical problem-solving abilities
• Effective communication and customer service skills
• Ethical conduct and professionalism
• Team-oriented mindset

WORK ENVIRONMENT: This role operates in a professional office setting and involves the regular use of standard office equipment, such as computers, phones, and printers.

PHYSICAL DEMANDS: The job requires regular communication through talking and listening. It also includes frequent standing, walking, and manual dexterity tasks, such as typing and reaching with hands and arms.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position with standard hours from Monday to Friday, 8:00 am to 5:00 pm. Part-time remote work may be available once job proficiency is consistently demonstrated and approved by the department manager.

EDUCATION AND EXPERIENCE:

• Property and Casualty license(s) preferred upon hire and required within 90 days.
• Life Insurance license preferred (but not required).
• Professional designations preferred (not required upon hire).
• High school diploma or equivalent experience required.
• Experience in customer service is required.
• Proficiency in Microsoft Office and agency management systems preferred.

OTHER DUTIES: This job description is not exhaustive and may be adjusted as necessary. Duties, responsibilities, and activities may change at any time with or without notice.

JOB TITLE: Commercial and Farm Lines Account Executive

SUMMARY: We are looking for a driven and customer-focused Commercial and Farm Lines Account Executive to join our independent insurance agency. In this key role, you will deliver outstanding service to clients and prospects via phone, email, text, or face-to-face meetings. Your primary responsibilities are to (1) cultivate and enhance relationships with existing clients and (2) acquire new business from commercial and farm clients through proactive prospecting and referral generation. Proficiency with agency technologies and workflows is essential, along with a collaborative approach to working with clients, team members, and insurance partners. This role offers the opportunity to take on leadership responsibilities and build a network that supports referral-based business growth.

KEY RESPONSIBILITIES:

• Conduct policy reviews, manage endorsements, re-quoting, upselling, and make coverage adjustments to meet client needs.
• Develop and implement strategies to generate and follow up on referrals, converting them into new business opportunities.
• Respond to client inquiries across multiple channels (phone, email, text, fax) while adhering to agency and carrier standards.
• Efficiently manage workflows using the agency’s management system, ensuring proper documentation and workload organization.
• Assist with processing new policies, including gathering information, preparing quotes, securing signed applications, collecting payments, and submitting details to insurance carriers.
• Provide clients with guidance on claim submissions, clarifying coverage availability and potential policy implications.
• Work with underwriters and clients to resolve any underwriting challenges that arise.
• Stay current on insurance carrier systems, underwriting guidelines, and eligibility criteria.
• Actively participate in staff meetings, contributing to discussions and topics as assigned.
• Track progress toward meeting incentive goals and work diligently to achieve them.
• Escalate concerns related to coworkers, carriers, systems, or workflows to the Commercial and Farm Lines Managers as necessary.
• Maintain consistent attendance, following approved procedures for any schedule changes or PTO requests.
• Obtain and maintain a valid Michigan agent’s license and CISR designation within the required timeframe.
• Engage in ongoing professional development through seminars and training sessions.
• Uphold the agency’s core values of honesty, integrity, professionalism, and dedication to relationship-building and personal growth.
• Perform other tasks as assigned.

REQUIRED SKILLS AND COMPETENCIES:

• In-depth knowledge of personal lines insurance and commercial/farm products.
• Strong time management and organizational abilities.
• Sharp analytical and problem-solving skills.
• Exceptional communication and customer service capabilities, both verbal and written.
• A high level of ethical conduct and professionalism.
• Collaborative, team-oriented approach with a focus on building lasting client relationships.

WORK ENVIRONMENT

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Hours of operation are Monday through Friday, 8:00am to 5:00pm.  Compensation consists of Base Salary plus Commission. Evenings and weekends may be required.  Personal automobile required to drive to appointments to meet with prospects and clients in multiple counties (mileage reimbursement applies).

 EDUCATION AND EXPERIENCE

• Appropriate State license(s).
• Minimum 3 years’ insurance brokerage or equivalent experience.
• Knowledge and experience in Crop or Dairy Farming.
• High school degree minimum, some college preferred
• Familiarity with risk assessment and risk management techniques.
• Excellent time management, organizational and verbal and written communication skills.
• High degree of self-motivation and self-direction.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.